1. About these terms
TJ Tutoring Academy provides online tutoring and related educational support to students and families in multiple countries. By using this website, submitting an enquiry or booking tutoring services, you agree to use the service responsibly and provide information that is accurate to the best of your knowledge.
2. Tutoring services
Sessions are arranged according to the student's subject, level, curriculum, availability and agreed schedule. Tutoring is educational support; we do not guarantee a particular grade, examination result, school placement or other outcome. Progress depends on many factors, including attendance, effort, prior knowledge and the student's school environment.
3. Assessments and information
Information shared during an assessment helps us understand the student's needs and recommend an appropriate approach. Parents or guardians remain responsible for deciding whether the service is suitable for their child and for confirming any school or examination requirements.
4. Fees and cancellations
Prices shown on the website are indicative unless a different price has been agreed in writing. The applicable currency and payment method will be confirmed before lessons begin. If you need to reschedule or cancel, please give reasonable notice. Any refund or credit will follow the arrangement communicated to you at booking.
5. Parents and students
Parents or guardians should make sure students attend sessions on time, have a suitable device and internet connection, and have a reasonably quiet place to learn. Students are expected to behave respectfully towards tutors and other people involved in the service.
6. Tutors
Tutor applications are reviewed before engagement. Tutors must provide truthful information about their qualifications and experience and follow the Academy's instructions on safeguarding, communication and professional conduct.
7. Website use
You must not misuse the website, attempt to gain unauthorised access to accounts or systems, submit harmful code, or knowingly provide false information through our forms.
8. Changes and availability
We may update the website, prices, schedules or these terms from time to time. We will make reasonable efforts to keep important information current. Website content may occasionally be unavailable because of maintenance or technical issues.
9. Contact
For questions about these terms, contact support@tjtutoring.academy.